Payment Term

Zoo Negara Malaysia Buying Tickets' Term

  1. The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in ZTP website. The terms and conditions applicable to each type of payment, as contained in ZTP website, shall be applicable to the Contract.
  2. In addition to any additional terms contained in ZTP website, the following terms shall also apply to the following types of payment:
  3. Credit Card payment option is available for all Buyers. ZTP accepts all Visa and MasterCard, both Credit and Debit. All your credit card information is protected by means of industry- leading encryption standards.

Please take note that additional charges may be incurred if you are using a non-Malaysian issues card due to Foreign Exchange.

Term & Condition

Zoo Negara Malaysia Buying Tickets’ Term & Condition

  1. All prices quoted are in Malaysia Ringgit. Prices are subject to change without prior notice.
  2. Payment being made does not mean that your transaction has been accepted. Only confirmation via email for purchases that has been verified as genuine purchases.
  3. No refund/cancellation is allowed for any unutilized voucher.
  4. Zoo & Theme Park Marketing Sdn Bhd shall not be responsible or liable for any damages (whether, direct, indirect, special, or consequential), late or loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by you in the following circumstances:
    • The website not being available
    • The email address is incorrect.
    • Refusal from you (should such situation occur; the purchase is considered delivery and no refunds will be made).
    • During non-banking day
    • Any failure, delays in transmission, interruption errors, omission, or breakdown of any equipment, system, server software or terminal of Zoo Negara Malaysia or the payment gateway.
    • No partial redemption is allowed.
    • Zoo Negara Malaysia reserved the right to request additional information or documentation from time to time for verification purpose.
    • No cancellation will be accepted upon confirmation of purchase.
    • Entrance tickets must be redeemed at the Zoo Negara Ticket Counter 6 on the day of visit, which the ticket can only be redeemed after 2 days from the purchased confirmation.